Shipping policy

Order Processing Time

All orders are processed within 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, or if there is a special circumstance affecting your order, shipments may be delayed by a few days. In that case, we will contact you directly via email or telephone to keep you informed.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. All orders are shipped via PostNL.

Destination	Estimated Delivery Time	Shipping Cost
The Netherlands	1–2 business days	[Calculated at checkout]
European Union	2–4 business days	[Calculated at checkout]
Rest of world	5–14 business days	[Calculated at checkout]

Delivery delays can occasionally occur, and estimated delivery times are not guaranteed.

Customs, Duties, and Taxes

Meow & Muse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (import taxes, tariffs, and customs duties). If you are ordering from outside the European Union, please check with your local customs office to see if there are any additional costs prior to placing your order.

Damages

Meow & Muse is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact PostNL directly or reach out to our support team to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number, which will typically be active within 24 hours.

Missing or Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please contact us at info@lovecatsclub.nl within 5 business days for domestic (Netherlands) orders, or within 10 business days for international orders, so we can look into it with PostNL and help resolve the issue.